Contact Us
We'd love to hear from you. Our team typically responds within one business day.
Response Time
We aim to reply to every message promptly
Within 1 business day
Common Questions
How do I track my order?
Use the order tracking page with your order number and email address. You can also find your orders in your account if you're signed in.
Can I order a sample before committing?
Yes — we recommend it. Visit our samples page to request swatches and see the quality in your own space before placing a full order.
How are custom sizes priced?
Pricing is calculated by square footage with a cut charge for pieces under 12 linear feet. The size calculator on each product page shows your exact price before you add to cart.
What is the lead time for custom orders?
Most custom rugs are ready within 7–14 business days. The product page shows a lead-time indicator for each style.
What is your return policy?
Custom cut-to-order rugs are final sale. Stock items may be returned within 30 days in original condition. See our shipping & returns page for full details.